Shipping policy

Thank you for shopping with Performhybrid. We are committed to delivering your orders quickly, securely, and efficiently throughout the United Kingdom.

Order Processing

  • Handling Time: 1–2 business days
  • Orders are processed Monday to Friday, excluding public holidays.
  • Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Shipping Transit Time

After dispatch, shipments are typically in transit for 3–5 business days.

Estimated Delivery Time

The total estimated delivery time is 4–7 business days from the date your order is placed.

Please note that delivery times are estimates and may vary due to courier delays, adverse weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking details (where available), allowing you to monitor your shipment.

If you do not receive your tracking information, please contact our customer support team.

Shipping Address

Please ensure that your delivery address is complete and accurate before placing your order.

Performhybrid is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and its packaging

We will assess the issue and arrange a replacement or refund where appropriate.

Returns

We offer:

  • 30-day return window
  • Free return shipping
  • No restocking fees

Final sale items and products marked as non-returnable cannot be returned.

Please refer to our Return & Refund Policy for complete details.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Performhybrid
James St
Westhoughton
Bolton BL5 3QR
United Kingdom

Email: info@performhybrid.co.uk
Phone: +44 7767 614297
Contact Page: https://performhybrid.co.uk/pages/contact