Privacy policy

At Performhybrid, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers)
  • Order history
  • IP address
  • Browser type and device information
  • Website usage data collected through cookies and similar technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Process payments securely
  • Improve our website and services
  • Prevent fraud and unauthorised transactions
  • Comply with legal obligations
  • Send marketing communications where you have provided your consent

3. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information based on:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required

4. Sharing Your Information

We may share your information only with trusted third parties, including:

  • Payment service providers
  • Shipping and courier companies
  • Website hosting providers
  • Analytics and marketing providers
  • Government or regulatory authorities where required by law

We do not sell, rent, or trade your personal information.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete and manage your orders
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our legal agreements

When your information is no longer required, it will be securely deleted or anonymised.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Restrict processing
  • Object to certain processing activities
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

7. Cookies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality
  • Improve website performance
  • Remember your preferences
  • Analyse website traffic
  • Support marketing activities where applicable

You can manage or disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Performhybrid
James St
Westhoughton
Bolton BL5 3QR
United Kingdom

Email: info@performhybrid.co.uk
Phone: +44 7767 614297
Contact Page: https://performhybrid.co.uk/pages/contact